Refund policy

Effective Date: 03/01/2026

At Thrive Hemp Collective, we are committed to customer satisfaction while maintaining compliance with federal and state regulations governing hemp-derived products.

Because our products are consumable and regulated, the following return policy applies:

1. Eligibility for Returns

Due to the nature of hemp-derived consumable products:

Opened, used, or partially consumed products are not eligible for return.
Products must be unopened, unused, and in original packaging to qualify.
Return requests must be made within 7 days of delivery or in-store purchase.

We reserve the right to deny returns that do not meet these conditions.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect

You must notify us within 48 hours of delivery.

Please email:

📧 info@thrivehempcollective.com

Include:

Order number
Description of issue
Clear photos of product and packaging

If approved, we will offer:

Replacement product, or
Refund to original payment method

3. Non-Returnable Items

The following items are non-returnable:

Opened hemp flower
Opened edibles
Opened concentrates
Vape products once opened
Clearance or promotional items
Gift cards

4. Refund Process

If a return is approved:

Refunds will be issued to the original payment method.
Processing time: 5–10 business days depending on your financial institution.
Shipping costs are non-refundable unless the error was ours.

5. Order Cancellations

Orders may be canceled before shipment.
Once shipped or dispatched for delivery, orders cannot be canceled.

6. Age & Compliance

We reserve the right to:

Cancel orders that fail age verification.

Refuse refunds where fraud or misuse is suspected.
Deny returns that violate state or federal hemp regulations.

7. Customer Satisfaction Commitment

If your product does not meet expectations, please contact us. While certain items cannot legally be returned, we will review concerns on a case-by-case basis and work toward a reasonable resolution when appropriate.

Customer Service:

📞 910-491-4130